Introduction

There are many Lancaster University websites that are not part of the main University website.

Some of the websites have been created internally, others have been produced for the University by third parties. We are working to address these websites in terms of Accessibility.

If you have an issue with accessibility relating to one of these websites please use the contact methods listed below.

Contacting us for help

What to do if you can’t access parts of one of these websites / services

If you need information on one of these websites in a different format like accessible PDF, large print, easy read, audio recording or braille, please contact us:

• Via our Online Help Centre (staff and students only)
• Call our IT Service Desk on +44 (0)1524 510987

Reporting accessibility problems with one of these websites / services

We’re always looking to improve the accessibility of these websites. If you find any problems that aren’t listed on this page or think we’re not meeting the requirements of the accessibility regulations, please contact us:

• Via our Online Help Centre (staff and students only)
• Call our IT Service Desk on +44 (0)1524 510987

What to do if your problem isn't dealt with satisfactorily

If you have contacted us about an accessibility problem (e.g. because you needed information in a different format, or you think we're not meeting the requirements of the accessibility regulations) but you feel that this has not been dealt with satisfactorily we want to know.

The first stage would be to raise your concern informally. The aim of this stage is to achieve a quick and easy solution for you. It would be appropriate to take the concern through the relevant contact listed above for reporting an accessibility problem.

But if we do not deal with your concern satisfactorily you can take it through to a formal complaint. See our Concerns, complaints and enforcement information.