Damage Charges
Our accommodation is well maintained and your positive first impression is very important to us. We rely on students treating it with care and respect while in residence and leaving it the way they found it.
Our teams are experienced in dealing with acceptable wear and tear, but occasionally we encounter rooms that have not been looked after or left clean. Sometimes things get damaged or broken during the year and we may have to pass on the cost of repair or replacement.
The following charges are indicative of the normal cost of repair or replacement of missing or broken items in the accommodation for which you are responsible, and they exclude VAT and admin charges where those are applicable.
Damages not listed here may also incur recharges but are subject to costing, and will be as per invoice.
Access & Security
Historically over 95% of our residents have said that they feel safe and secure in our accommodation and we appreciate your help in maintaining that.
Please remember to keep your accommodation secure and look after your keys.
The following charges are indicative of those relating to access and security.
Cleaning
Remember to keep your room (and en suite if you have one) clean and tidy during your stay with us - it makes it much easier to leave it as you found it when you come to move out.
You are also jointly responsible for kitchen cleanliness during your stay. Where we determine that this is not the case and advice is not acted upon, we will engage contractors to carry out the work and pass the cost on.
Bedroom & Ensuite
We hope you will be comfortable in your room and leave it as you found it for the next occupant.
One of the best pieces of advice we can give is to buy a mattress protector and use it - we have to clean or replace any marks found and the cost of this can be high.
Kitchens
If you break something please let us know so we can arrange to have it repaired or replaced and pass any charges (if applicable) on to the right person.
The following charges are indicative of those relating to the kitchens.
Decoration & Repairs
Normal living in the accommodation will over time result in some light scuffing to the walls, and we expect this. Sometimes we have to carry out more painting than we would expect though and there are a few things you can do to avoid this, such as not using sellotape or blu-tac on the walls, taking care, and wiping any marks you might inadvertently make.
The following charges are indicative of those relating to decoration and other maintenance.
Health & Safety
Fire safety is taken very seriously in the accommodation so it's important to note that if you tamper with the equipment you will be subject to disciplinary proceedings and may well be breaking the law.
Never use the fire extinguishers (or anything else) to prop open doors, never cover up a smoke detector, and never leave anything - including boxes, suitcases and sports kit - in the corridors.
